Overnight Communications Agent

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Surrounded by the capital’s greenery and most coveted shopping streets, Four Seasons Hotel London at Park Lane seamlessly balances award-winning design with the city’s high notes. Take in views of Hyde Park from sun-drenched rooms and our rooftop spa, enjoy a leisurely meal on our one-of-a-kind al fresco terrace, then stroll to explore London’s famous sights.

Four Seasons Hotel London at Park Lane is looking for an Overnight Communications Agent to join the Front Office Communications/Switchboard team.

Your role

As a Communications Agent you will be one of the first points of contact for our guests, delivering warm, intuitive and seamless service in line with Four Seasons standards. You will handle all incoming calls and requests with confidence, clarity and genuine care, ensuring every guest feels supported and valued.

What you will do

• Answer all enquiries in an efficient and friendly manner, using guest names when possible, and directs calls to the right extensions and to the right property.
• Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible and aiming to exceed their expectations.
• Follow telephone procedures and standards as dictated by Four Seasons standards.
• Assist guests in all inquiries in connection with internet, hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.
• Accept and deliver all wake-up calls, message, emails and communicates all requests to the team with appropriate use of log files.

What you bring

• At least one year of experience in a similar role within a luxury five star environment is preferred
• Strong background handling high volumes of calls
• Ability to support guests with telephone and internet services and basic in room technology assistance
• Comfortable working in a close team environment in a focused workspace
• Fluent written and spoken English. Additional languages are a plus
• Confident, professional and warm telephone manner
• Previous experience with Opera and HotSOS is preferred
• https://careers.fourseasons.com/us/en/job/REQ10373193/Overnight-Communications-Agent