Butler coordinator

Key Roles & Responsibilities

• Departmental Epicenter: Act as the central communication hub, coordinating butler services and following up on guest activities to ensure flawless service delivery.
• Pre-Arrival Preparation: Meticulously review arrival lists (ideally 7 days in advance) and guest profiles to prepare for companion preferences and special requirements.
• Inter-Departmental Liaison: Track and monitor service requests performed by other departments—such as Turndown (Housekeeping), Maintenance, or F&B—to ensure they meet Raffles’ strict timelines and standards.
• Operational Coordination: Manage the departmental workflow, including monitoring message boxes for task completion and ensuring butlers follow through on scheduled guest rituals.
• Guest Preference Management: Actively update guest history databases with personal information, practices, and “likes/dislikes” gleaned from observations and feedback.
• Administrative Support: Assist the Head Butler with administrative needs, including inventory control for butler supplies and preparing operational reports.

Professional Standards

• Raffles Values: Embody the brand personality: Charming, Graceful, Thoughtful, and Welcoming.
• Service Excellence: Adhere to the “Top 5 Service Excellence” standards: Look at me, Smile at me, Talk to me, Listen to me, and Thank me.
• Compliance: Maintain full awareness of LQA (Leading Quality Assurance) and Forbes Travel Guide standards to ensure world-class luxury benchmarks are met.

Qualifications & Attributes

• Experience: Typically requires 2–3 years in luxury hospitality (Front Office, Concierge, or Butler service).
• Technical Skills: Proficiency in Opera Property Management System (PMS) and Microsoft Office is generally required for coordinating tasks and data.
• Traits: Exceptional eye for detail, the ability to work under high pressure with minimal supervision, and strong organizational skills.

• Understanding of Ultra-Luxury guest expectations and brand alignment.
• experience in project coordination, scheduling, and document control during pre-Opening stages.
• Experience in pre-Opening is a must.
• A proactive, anticipatory approach with a strong sense of ownership and accountability.
• Impeccable grooming and personal presentation aligned with Luxury standards.