Learning & Development Manager

The L&D Manager is responsible for identifying, developing, and delivering training programs that enhance the performance, skills, and knowledge of all employees. You will act as a strategic partner to department heads, ensuring that service excellence, brand standards, and the “Heart of Hospitality” culture are deeply embedded across the hotel. You will also oversee the integration of Saudi national talent into the workforce, aligning with the Kingdom’s Vision 2030 and Accor’s localization goals.
Key Responsibilities

1. Training Strategy & Delivery

• Conduct Training Needs Analysis (TNA) across all departments to identify skill gaps and performance opportunities.
• Design, facilitate, and coordinate professional training programs, including brand standards, leadership development, guest service excellence, and technical skills.
• Ensure all new hires complete the Accor Onboarding Program effectively and promptly.
• Monitor and maintain the hotel’s training calendar, ensuring high participation rates and tracking attendance accurately.

2. Performance & Culture

• Foster a culture of continuous learning and development that aligns with Mövenpick’s brand values.
• Support department heads in coaching their teams to improve performance and guest satisfaction scores (GSS).
• Coordinate internal succession planning and talent development programs to prepare high-potential employees for future roles.

3. Saudization & Localizationhttps://careers.accor.com/global/en/job/learning-and-development-manager-in-moevenpick-hotel-and-residences-riyadh-riyadh-saud-jid-93205