Royal Service Agent

Growth and advancement are not only accessible but actively encouraged. We promote a balanced life for our colleagues and continually seek new ways to enhance our environment and support our beautiful home of San Diego.

What is in it for you:

• Employee benefit card offering discounted rates in Accor worldwide for you and your family
• Learning programs through our Academies designed to sharpen your skills
• Ability to make a difference through our Corporate Social Responsibility activities
• Career development opportunities with national and international promotion opportunities. The sky is your limit.
• Rate of Pay: $22.52/hour USD

The Royal Service department is the communication hub of the resort. The expectations of this role are to offer a friendly, timely, uncomplicated service oriented response to any request. We are committed to problem solving, ownership, guest satisfaction and team work and live to our mission of turning moments into memories for our guests.

• Consistently offer professional, friendly and engaging service.
• To have a complete knowledge of the hotel’s emergency procedures.
• Handle Guest concerns and react quickly, logging and notifying proper areas/departments.
• Establish and maintain an effective communication process with all departments, in particular with
• Front Office, Housekeeping and Engineering.
• Respond to all incoming calls complying with the telephone standards and transferring them to the relevant departments.
• Respond to all emails in the general inbox in a timely and professional manner
• Monitors and responds to guest Kipsu text messages within the Forbes standard time frame (3mins)
• Controlling all phone calls made through switchboard and ensuring they are business related.
• Offering wakeup call services and to action them as per standards
• Ensuring all communication is of business nature as per radio standards.
• Using the standard verbiage and coding system in order to maximize radio communication efficiently.https://careers.accor.com/global/en/job/royal-service-agent-in-fairmont-grand-del-mar-san-diego-united-states-jid-93397