Reservations Agent

• Maintain and manage reservation channels, including telephone calls, general hotel inbox, and group reservations email.
• Ensure all guest information and bookings are accurately recorded and maintained within the PMS and reservation systems.
• Maintain strong knowledge of the property, rate structures, Accor Loyalty Programme, and available products to optimise occupancy and guest experience.
• Communicate effectively with internal departments, including relaying guest requests, sharing relevant information, and identifying sales leads.
• Participate in briefings, training, and internal communications to remain informed and compliant with brand and operational standards.

• Experience in a similar reservations environment, alternatively, customer service experience required, preferably in a Hotel environment.
• Strong knowledge of computer systems including Microsoft Office.
• Competent knowledge of OPERA Cloud PMS, or similar PMS
• Experience delivering excellent customer service
• Experience providing prompt and efficient service including upselling advantageous

Benefits and Perks

• Enjoy exclusive Accor discounts and global benefits, including but not limited to accommodation and food & beverage discounts for you, your family and friends.
• Access to Accor Partner Benefits such as Europcar.
• Discounted onsite car park available.
• Access to confidential Employee Assistance Program.
• Inclusive and diverse environment.
• A friendly and supportive work environment.https://careers.accor.com/global/en/job/reservations-agent-in-pullman-melbourne-albert-park-melbourne-australia-jid-93265