VIP Services Coordinator

Waldorf Astoria Orlando is looking for a VIP Services Coordinator to join the Guest Services Team!

Surrounded by Walt Disney Resort, this luxurious Forbes 4-Star property has 502 rooms, 30,000 square feet of banquet space, and 7 food and beverage outlets. This includes 3 restaurants, 2 bars, a pool, and in-room dining.

Classification: Full-Time

Shift: Various – must be available to work weekdays, weekends, and holidays.

Pay Rate: The pay rate for this role is $19.76 and is based on applicable and specialized experience and location.

Want to learn more? Hotel Website, Facebook, Instagram

What will I be doing?

As a VIP Services Coordinator, you would be responsible for providing office support in the hotel’s continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

• Greet and assist guests and respond to requests in a timely, friendly and efficient manner
• Pre arrival planning for VIP’s and guests requests and amenities
• Work with Concierge to assist with pre arrival planning
• Perform word-processing, typing, e-mailing, data-entry, filing, faxing, copying, processing mail and taking notes and/or dictation
• Answer telephones, schedule team members, process payroll and conduct inventory
• Coordinate department projects, as needed
• Oversee maintenance of office equipment
• Track Guest Comment Cards and feedback
• Perform other general office duties and assist with special projects, as needed

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality – We’re passionate about delivering exceptional guest experiences.
• Integrity – We do the right thing, all the time.
• Leadership – We’re leaders in our industry and in our communities.
• Teamwork – We’re team players in everything we do.
• Ownership – We’re the owners of our actions and decisions.
• Now – We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focushttps://jobs.hilton.com/apac/en/job/HOT0CJMQ/VIP-Services-Coordinator-Waldorf-Astoria-Orlando