Cocktail Server

JOB OVERVIEW:

Provide fast and courteous service for food and beverages to guests and ensure quality of food and beverage presentation per established standards.

At InterContinental Hotels & Resorts® we want our guests to feel special, cosmopolitan and In the Know which means we need you to:

• Be charming by being approachable, having confidence and showing respect.
• Stay in the moment by understanding and anticipating guests’ needs, being attentive and taking ownership of getting things done.
• Make it memorable by being knowledgeable, sharing stories and showing your style to create moments that make people feel special.

DUTIES AND RESPONSIBILITIES:

Financial Returns

• Alert Outlet Management of any service and/or safety issues. Make appropriate service recovery gestures according to established guidelines in order to ensure total guest satisfaction.
• Greet guests pleasantly as they approach the bar; promote house drinks and utilize up-selling skills to maximize revenues.
• May receive guest payments and process transactions as outlined in the cash and charge procedures as needed.

People

• Prepare beverages for service to hotel guests and present beverages according to established head presentation standards.
• Promote teamwork and quality service through daily communication and coordination with other departments.

Guest Experience

• Greet all guests and take beverage and food orders in a prompt and professional manner
• Monitor guest behavior and guest alcohol consumption to determine when alcohol service to the guest should cease; notify management of incidents involving excessive alcohol consumption or impaired condition of customers; check identification whenever the age of a guest requesting alcoholic beverage service is questionable

Responsible Business

• Clear and clean tables in a prompted efficient manner. Clean and/or wipe down tables, chairs, walls, windows, mirrors, and floors as necessary.
• Perform side-work, and any other opening or closing duties as required. Ensure that stations are clean and maintained with other duties as assigned.
• Set up bar including all liquor, mixers, ice, garnishes, glassware and supplies. Perform pre- and post-shift side-work (empty/fill ice-bins, prepare garnishments, replenish/store snacks, etc.). requisition all necessary supplies.
• https://careers.ihg.com/en/job-details/?jobref=Cocktail+Server+-+InterContinental+Houston%7cUS%7c166966#174708