Guest Service Agent

“Hospitality is a work of Heart” at ibis Styles Hobart!  Centrally located on Macquarie Street, the 296-room Ibis Styles Hobart is Tasmania’s largest hotel and is a short walk from Hobart’s famous waterfront and Salamanca Market.

We are seeking a part-time Guest Service Agent who wants more than just a job. Everything we do, we do to help our guests and our people feel welcome and valued to give them the best experience possible.

Join us, and become a Heartist®

• Provide efficient, friendly and professional service to all guests
• Show efficiency in constantly striving to provide total customer satisfaction
• Take initiative to ensure that interactions with our guests (internal or external) are positive, productive, and professional
• Logging all guest requests to ensure all request are met within established timeframes
• Following up with the relevant team member to ensure guest requests are being fulfilled
• Assisting and directing guests with local attractions and directions
• Securely storing and delivering guest luggage
• Keep other members of front office team informed on guest feedback, requirements etc. during and on shift change
• Participating in training and development programs to enhance skills and capabilities to increase the guest experience

• Previous customer service experience, preferably in a Hotel environment
• An energetic, team-focused and can-do attitude individual
• Ability to provide prompt and efficient service including ability to build rapport both in person and over the telephone
• Self-motivated with positive and professional attitude
• Enthusiasm to connect with guests and to hear their story
• Good interpersonal skills with ability to communicate with all levels of team members
• Willingness to work flexible hours including mornings, nights, weekends and holidays periods

In return we will offer you…

https://careers.accor.com/global/en/job/guest-service-agent-part-time-and-casual-opportunities-in-ibis-styles-hobart-hobart-australia-jid-91238