Front Office Manager

The Galata Istanbul Hotel – MGallery

Boutique hotels with personality for a remarkable travel experience

Are you one of the visitors willing to explore different silhouettes of Istanbul? Would you like to stay in an elegant and distinctive atmosphere while feeling the rhythm of Istanbul? Then, the Galata Istanbul Hotel – MGallery will highly respond to your expectations. Being located on the intersection of two busiest hubs, Karaköy and Beyoğlu, the five-star hotel stands on the core of the European side. There are standard rooms including junior suites and executive suites opening to the terrace.

The Galata Istanbul Hotel-MGallery is a boutique hotel representing luxury and originality. Its distinctive character is displayed in the spectacular views from the hotel focusing on two splendid figures of Istanbul: Galata Tower, Golden Horn. The five-star hotel offers peaceful accommodation for travelers who prefer to rest in an elegant atmosphere which is a combination of modern furniture, professional service and traditional glimpses of the historical zone around.

• Overseeing the management of the Front Office department, ensuring team motivation and the professional development of staff
• Formulating and executing strategic plans to enhance the efficiency of operational processes
• Establishing and maintaining service standards aimed at improving guest satisfaction
• Developing, implementing, and continuously refining quality policies across the entire hotel
• Planning and conducting internal audits to ensure adherence to quality standards
• Systematically analyzing guest feedback, identifying issues, and ensuring timely resolution
• Coordinating process improvement initiatives through collaboration with cross-functional departments
• Assessing training needs and organizing comprehensive staff development programs
• Providing regular reports to senior management and monitoring overall quality performance

• Bachelor’s degree from relevant departments
• Minimum 5 years of Front Office management experience in 5-star hotels
• Proficient in English (both written and spoken)
• Effective use of Opera and MS Office programs
• Knowledgeable about quality standards and guest satisfaction in the hospitality industry
• Strong leadership, team management, and organizational skills
• Analytical thinking, problem-solving, and decision-making abilities
• Ability to adapt to dynamic and fast-paced work environments