MANDARIN ORIENTAL PARIS is looking for an Assistant Guest Relation Manager to join our Guest Experience Team.
Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.
Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.
Mandarin Oriental Paris embodies the spirit of the Paris of today and tomorrow. This oasis of tranquillity vibrates to the rhythm of fashion and artistic creation, sublimated by the legendary service of the Mandarin Oriental group. The hotel boasts 135 rooms, Restaurant Le Camélia, Bar 8 and one of the most beautiful and extensive Spas in Paris.
About the job
Based at the Mandarin Oriental Paris within the Guest Relation Department in Paris,
The Assistant Guest Relations Manager is the person who acts as the internal liaison between guests and the various hotel departments. He/She promotes and enhances the quality of guest welcome and departure, as well as guest support throughout their stay.
In coordination with the different hotel departments, he/she ensures that guests’ stay conditions are optimized in order to meet, and even anticipate, their expectations.
He/She is responsible for updating guests’ individual electronic records.
He/She collects guest feedback and any potential complaints and ensures appropriate and effective follow‑up.
As Assistant Guest Relations Manager, you will be responsible for the following duties:
This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.
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