Accor Hotels & Resorts
We are more than 290,000 hospitality experts placing people at the heart of what we do, creating emotion for our guests, and nurturing passion for service and achievement beyond limits. Building on the strength of our teams and of our fully integrated ecosystem of leading brands, personalized services & expert solutions, we break new ground to reimagine hospitality and inspire new ways to experience the world.
Customer relations
• Enhances guest satisfaction through his/her warm and friendly manner, availability and frequent presence in the hotel
• Handles guest comments and complaints, ensuring follow-up
• Develops strong relationships with guests with the aim of gaining their loyalty
• Ensures the quality of service provided for guests, that they are comfortable and receive a warm and personal welcome
Professional techniques / Production
• Steers and promotes all the F&B points of sale
• Ensures that all information is duly passed on to the applicable departments
• Organises and supervises the preparation of points of sale according to activity forecasts and product information
• Ensures the brand’s reference standards are properly applied
• Ensures that sales materials are of good quality and ensures that pricing is in line with strategy
• In conjunction with the Head Chef, prepares the menus, organises purchases and updates the cooking instructions
• Plans changes in the menu, sets prices and organises the work for the day in coordination with the Chef
• Is responsible for keeping equipment and furniture in good condition, for keeping machinery and appliances in reliable working order, and for following up technical maintenance.
• Assures hotel management cover early mornings, evenings, weekends and on bank holidays
• Attends meetings for Heads of Department
• Passes on the management team’s decisions
• Knows how all the hotel’s departments operate and is able to replace another Head of Department in case of absence
• May occasionally be asked to replace the General Manager
Team management and cross-departmental responsibilities • Evolves working methods in line with brand philosophy
• Develops team spirit and motivation by creating a good working atmosphere
• Supervises recruitments in conjunction with the Points of Sale Managers
• Organises the welcome of new employees
• Carries out annual performance appraisals on managers under his/her responsibility, sets targets and ensures that appraisals are conducted for employees
• Prepares the training plans in conjunction with the managers under his/her responsibility
• Ensures that work schedules are consistent with activity forecasts for the hotel
• Leads working and information meetings and team discussions
• Involves and motivates the managers and employees under his/her responsibility to meet the department’s quantative targets
• Ensures compliance with labour legislation in the F&B department
• Trains and motivates the team to use the sales pitches and ensures they are put into practice
Commercial / Sales • Establishes excellent relations with guests
• Prepares the commercial action plan for the department and ensures its implementation
• Sets daily sales targets to be met by the teamhttps://careers.accor.com/global/en/job/director-of-revenue-m-in-naama-bay-promenade-beach-resort-sharm-el-sheikh-e-jid-97750
This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.
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