POSITION SUMMARY
Organize, confirm, process, and conduct all guest check-ins/check-outs, room reservations, requests, changes, and cancellations. Secure payment; verify and adjust billing. Activate and file room keys. Process all guest requests and relay messages. Print contingency lists to have a record of all guests in case of emergency. Identify and explain room features to guests; supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest. Follow up on any outstanding requests or problems from the previous day and are resolved. Run and review daily reports/logs. Complete designated cashier and closing reports in the computer system. Accept and record wake-up call requests and deliver to appropriate department. Count bank at beginning and end of shift; secure bank. Process all payment types, adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges; provide change. Notify Loss Prevention/Security of any guest reports of theft.
Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
https://careers.marriott.com/front-office-associate/job/234986294B67A4423DDF74305802EB84
This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.
POSITION SUMMARY Oversee accuracy of room blocks, reservations, and group market codes. Communicate company values and/or culture to new employees. Review and implement new Reservations procedures. Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and […]
Pourquoi nous rejoindre ? Rejoindre le Grand Hôtel Roi René, c’est intégrer une maison où l’exigence rime avec bienveillance, et où chaque collaborateur contribue à créer des expériences uniques dans un cadre 4 étoiles. Description du poste Pour la saison de juin à octobre, nous recherchons un(e) Réceptionniste Tournant(e) passionné(e) par l’excellence du […]
Company Description Accor bünyesinde faaliyet gösteren Mercure Istanbul Bakirkoy, misafirlerine yerel dokunuşlarla zenginleştirilmiş modern ve konforlu bir konaklama deneyimi sunmaktadır. Bakırköy’ün merkezi konumunda yer alan otelimiz; iş, alışveriş ve sosyal yaşamın kesişim noktasında bulunmaktadır. Misafir memnuniyetini ön planda tutan, dinamik ve profesyonel ekibimize katılacak takım arkadaşları arıyoruz. Job Description Join our prestigious […]
Company Description Fairmont Hotels & Resorts Join a dynamic team and be part of a network of 90 spectacular properties, and 34 more in the pipeline, in 30 countries around the globe. Our properties are located from the beaches of Hawaii, to the unspoiled national parks of Canada, to the heart of London, to […]
“Why work for Novotel London Blackfriars? We welcome you as you are! We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore limitless possibilities within the company. By joining us, every chapter of your story is yours […]
