In-Room Dining Captain

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Embodying Osaka’s rise as a global city, Four Seasons Hotel Osaka forms the core of a new lifestyle destination at the heart of western Japan’s biggest city and the region’s hub of commerce and culture. As the city’s new icon of luxury and style, Four Seasons provides a pitch-perfect modern take on the quintessential ryokan (traditional Japanese inn) with a range of unique, immersive experiences that deliver a true sense of Japan. From our entire floor of meticulously designed Japanese-inspired guest rooms to our private ofuro (traditional baths), Four Seasons is a contemporary portal to the authentic heart of Osaka, immersing you in the city’s intriguing blend of heritage and modernity.

What you will do

• Take guest room service orders by phone when needed.
• Verify and deliver food and beverage orders accurately.
• Set up dining tables and room service equipment in guest rooms.
• Explain menu items and answer guest questions.
• Anticipate guest needs and provide personalized service.
• Remove trays and dining equipment after meals.
• Process guest checks and room charges correctly.
• Maintain cleanliness of service stations and equipment.
• Work closely with kitchen and hotel staff to ensure timely service.

What you bring

• Strong customer service and communication skills.
• Ability to carry trays and stand/walk for long periods.
• Attention to detail and multitasking ability.
• Food and beverage knowledge, including wine knowledge at many luxury properties.
• Previous restaurant, hotel, or room service experience is often preferred.

What we offer: 

• Competitive Salary, wages, and a comprehensive benefits package
• Excellent Training and Development opportunities
• Employee Discount for stays at any Four Seasons worldwide
• Complimentary Dry Cleaning for Employee Uniforms
• Complimentary Employee Meals

Schedule & Hours:

• Full time, 40 hours/week
• Overnight Shift Expectations
• https://careers.fourseasons.com/us/en/job/REQ10382779/In-Room-Dining-Captain-Server