Roller Waiter/ Waitress

Established in 2000 in Turkey, Rixos pioneers the ‘ALL Inclusive, ALL Exclusive’ concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun-filled kids and teens activities. Each Rixos property presents a unique experience inspired by local culture, global influences, and our Turkish heritage, all within a setting of unparalleled luxury.

Position Overview

The Roller Waiter is responsible for delivering a fun, dynamic, and high-quality food & beverage service experience while moving on roller skates/blades within designated outlets. This role represents the vibrant, energetic, and guest-centric spirit of Rixos, ensuring service excellence, safety, and guest satisfaction at all times.

Key Responsibilities

Guest Service & Experience

• Provide friendly, professional, and efficient food & beverage service while skating, in line with Rixos service standards.
• Create a memorable and engaging guest experience through positive attitude, confidence, and strong interpersonal skills.
• Build rapport with guests and respond to enquiries in a courteous and timely manner.
• Handle guest feedback professionally and escalate concerns to the Roller Skater Supervisor when required.

Food & Beverage Service

• Possess strong knowledge of menu items, beverages, promotions, and outlet concepts.
• Recommend menu items, suggest pairings, and apply upselling techniques to enhance guest experience and revenue.
• Ensure orders are delivered accurately, safely, and efficiently.
• Follow all Standard Operating Procedures (SOPs) for service, hygiene, and safety.

Operational Excellence

• Perform opening and closing duties as assigned.
• Maintain cleanliness and organization of work areas and surrounding service zones.
• Monitor operating supplies and minimize spoilage or wastage.
• https://careers.accor.com/global/en/job/roller-waiter-waitress-in-rixos-phu-quoc-island-vietnam-phu-quoc-vietnam-jid-99127