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Operations Management

• Supervise and coordinate the daily operations of the Lounge, ensuring smooth service flow in alignment with Fairmont’s service standards.
• Ensure the lounge’s ambiance, cleanliness, and presentation reflect the brand’s refined image.
• Monitor product quality and consistency across all food and beverage offerings.
• Work closely with the culinary and bar teams to curate and update menus that meet guest preferences and brand positioning.
• Ensure all opening, closing, and cash handling procedures are properly followed.

Guest Experience

• Create a personalized and memorable experience for each guest, anticipating their needs and preferences.
• Maintain a strong presence on the floor during service, engaging with guests and addressing feedback promptly.
• Handle guest complaints with professionalism and empathy, turning moments of service recovery into positive experiences.
• Build and maintain strong relationships with repeat and VIP guests, ensuring consistent loyalty to the Fairmont brand.

Team Leadership

• Recruit, train, and mentor a high-performing Lounge team committed to excellence in service.
• Conduct regular briefings, ensuring team members are well-informed about hotel promotions, service expectations, and operational goals.
• Foster a positive work environment that emphasizes teamwork, respect, and continuous improvement.
• Conduct regular performance reviews and support staff development through coaching and training initiatives.

Financial & Administrative

• Manage the Lounge’s financial performance by monitoring budgets, controlling costs, and maximizing revenue opportunities.
• Prepare monthly reports and forecasts for management review.
• Implement effective upselling and suggestive selling strategies to increase average checks.
• Oversee inventory control, procurement, and stock management to minimize waste and maintain cost efficiency.

Compliance & Standards

• Ensure full compliance with local health, hygiene, ahttps://careers.accor.com/global/en/job/lounge-manager-in-fairmont-amman-amman-jordan-jid-100223