Guest Service Agent

Contact Details

Office Address
Confidential information
Phone
Confidential information
Contact Name
Hospitality jobs
 Vacancies
Email
ceo@bhfirstconsulting.com

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Guest Service Agent

Mantra on Sydney Airport is conveniently located within a few minutes’ walk to the Sydney Domestic Terminal, only 4km from the international terminal, and a 30-minute taxi ride to Sydney CBD. The property offers its guests comfortable studio rooms, with an onsite restaurant and bar serving an all-day menu. When off the clock, why not explore the Southeast of Sydney with Maroubra Beach, picturesque Brighton Le Sands, and shopping mecca Westfield Eastgardens all within a short drive.

 

Purpose

As a Guest Service Agent, you will play a pivotal role as the friendly face and warm welcome that sets the tone for our guests’ entire stay. Your responsibilities span from the moment they check in to the time they check out, ensuring that you are at the forefront of delivering exceptional hospitality and creating memorable experiences for our valued guests.

 

Primary Responsibilities

  • Roll out the red carpet of hospitality, ensuring every guest feels like a VIP from check-in to check-out
  • Confidant in communicating with guests and colleagues to ensure cohesive collaboration
  • Conquer challenges alongside guests, transforming dilemmas into success stories
  • Promote hotel amenities and services by having a deep understanding of products and offerings
  • Be the local legend, sharing information on neighbourhood hotspots and must-visit gems from your treasure trove of knowledge
  • Display proficiency in accurately handling reservations and managing guest accounts

 

Skills and Experience

This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.

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