Front Office agent

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.

Because every arrival sets the tone for something extraordinary. As a Front Office agent, you are the first point of connection and the lasting impression—bringing the brand to life through intuitive service, genuine warmth, and attention to detail. Acting as a key liaison between guests and the resort, you ensure every interaction is seamless, personalized, and delivered with precision. From check-in to departure, you anticipate needs, resolve requests with confidence, and create a sense of belonging that transforms each stay into a memorable experience.

Key Responsibilities:

• Warmly welcome all guests with genuine enthusiasm and a personalized approach.
• Build strong guest relationships through recognition, personalization, and preference tracking
• Conduct efficient check-ins and check-outs, ensuring all required guest information is accurately recorded and profiles are updated.
• Escort guests to their rooms, when necessary, especially VIPs, ensuring a smooth and informative transition into the hotel experience.
• Process payments, handle deposits, issue keys, and explain room and hotel features.
• Scan passports and IDs as per Saudi regulatory compliance and ensure CID reporting accuracy.
• Recognize repeat and VIP guests, anticipate their needs, and tailor the interaction accordingly.
• Provide accurate information about the hotel’s facilities, outlets, and local area happenings.
• Proactively manage guest requests and resolve issues or complaints efficiently, ensuring feedback is logged and followed up in the appropriate systems.
• Handle special requests before, during, and after stays, ensuring guests feel genuinely cared for.
• Maintain effective communication with other departments (Housekeeping, Concierge, Engineering, F&B, Reservations) to fulfill guest needs.
• Maintain detailed shift handovers, ensuring seamless team transitions and continuity of guest service. https://careers.accor.com/global/en/job/front-office-agent-in-movenpick-movenpick-residences-al-khobar-al-khobar-jid-103840