Situated in the heart of the Brisbane CBD, with views out over the river to Southbank, the ibis Styles Brisbane is a modern, stylish hotel catering for both business and leisure guests. With 367 rooms, ibis Styles Brisbane is one of the largest hotels in Brisbane City. We are a bright, colourful and stylish hotel, with a vibrant and diverse culture of Heartists who work here with us.
We are seeking a dynamic and guest-focused Full-time Front Office Duty Manager to join our team at ibis Styles Brisbane.
In this hands-on leadership role, you will oversee the day-to-day operations of the Front Office, ensuring seamless guest experiences, efficient team performance, and adhere to Accor service standards.
You will lead and support the Front Office team to deliver exceptional guest service, manage daily operations such as check in/ check out, billing and reporting. Handle guest enquiries and resolve issues professionally and promptly. Coordinate with other departments including Housekeeping, F&B, Sales, Reservations and Finance to ensure smooth operations. Train, mentor and develop the team, fostering a positive Heartist culture. Drive revenue through upselling and loyalty engagement. Ensure compliance with WHS, security and Accor brand standards.
You will bring previous experience in a hotel Front Office as a Duty Manager, Strong leadership, communication and problem-solving skills. Proficiency in hotel systems, Opera and Accor systems is an advantage. Ability to work a flexible roster including weekends and evenings. Passion for hospitality and delivering outstanding guest experiences.
Employee Benefits
Become part of our Stylish team here at ibis Styles and you’ll look forward to the following benefits:
Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
Come and join our Stylish Heartist Team today!https://careers.accor.com/global/en/job/front-office-duty-manager-in-ibis-styles-brisbane-elizabeth-street-ibis-styles–jid-104637
This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.
Company Description Join us at Accor, where life pulses with passion! As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo. By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart. You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world! You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment. Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for […]
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