Front Office Manager

Sofitel Al Hamra Beach Resort

We are seeking an experienced and dynamic Front Office Manager to join our hospitality team in Ras Al-Khaimah, United Arab Emirates. In this pivotal leadership role, you will oversee all front-facing operations and lead a dedicated team to deliver exceptional guest experiences while maintaining operational excellence. Reporting to senior management, you will be responsible for driving service quality, team performance, and revenue optimization across all front office functions. Your leadership, strategic vision, and commitment to hospitality excellence will be instrumental in creating a welcoming environment where guests feel valued and colleagues are empowered to succeed.

• Lead, mentor, coach, and develop front office team members, fostering a culture of accountability, engagement, and service excellence
• Oversee daily front office operations including front desk, concierge, bell services, and guest services to ensure seamless service delivery and adherence to organizational standards
• Champion a consistently professional, warm, and personalized guest experience by resolving concerns promptly and effectively
• Monitor and analyze guest feedback, service recovery opportunities, and operational trends to continuously enhance the guest experience and identify improvement areas
• Manage room revenue performance by collaborating on revenue strategy discussions and supporting the implementation of revenue management initiatives
• Foster strong collaboration and communication across all resort departments to ensure coordinated and efficient service delivery
• Balance operational, financial, and people-focused objectives through effective management of guest satisfaction, colleague engagement, and business performance metrics
• Identify opportunities for process improvement and innovation, encouraging team participation and continuous operational enhancement
• Manage labor costs, scheduling, and departmental payroll in alignment with budgeted goals while maintaining service quality standards
• Support recruitment, onboarding, performance management, and succession planning initiatives for front office team members
• Ensure department training programs are maintained and service standards are consistently executed across all shiftshttps://careers.accor.com/global/en/job/front-office-manager-in-sofitel-al-hamra-beach-resort-ras-al-khaimah-unite-jid-105672