Pullman Adelaide represents one of Accor Hotel’s most exciting brands and has a strong history of impressing a broad spectrum of the Adelaide market.  The hotel consists of 308 rooms overlooking the picturesque Hindmarsh Square and has a reputation second to none! 

The role:

• Provide exceptional customer service from the heart by responding to requests promptly, efficiently and courteously.
• Participate in training and development programs to enhance skills and capabilities.
• Promote Accor Loyalty programs
• Recognizes Loyalty members as Royalty!
• Promote and up-sell hotel facilities through strong product knowledge.
• Maintain a high level of professionalism and ensure procedures are followed in relation to guest confidentiality and the issuing of room keys.
• Maintain procedures in relation to credit and cash transactions and accounting documentation.
• Attend to guest requests efficiently and effectively, constantly striving to provide Total Guest Satisfaction.
• Guest services: Valet parking, assistance with luggage, booking activities

Requirements:

• Previous Guest Service Agent/Porter/Valet experience in a hospitality environment preferable but not essential.
• Excellent communication skills and a strong attention to detail.
• An understanding of the region, our competitors and suppliers is desirable.
• A passion for customer service along with a strong desire to achieve goals and targets.
• Flexibility with regards to shifts, ability to work rotating rosters including mornings, nights & weekend shifts.
• Computer literate. Opera Cloud PMS experience is an advantage, however not essential
• Impeccable grooming and presentation
• Excellent phone manner and organisation skills
• Full, clean and current driver license with the confidence to drive both manual and auto vehicles is a must.
• Must hold working rights in Australia.

What is in it for you:

• ALL Heartist, Employee benefit card, offering discounted rates in Accor worldwide (Accommodation and Food & Beverage)
• Learning programs through our “Learn your Way” Academy platforms, ongoing training and development opportunities (self-pace, virtual webinars, face to face)
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities.
• Duty Meal
• Laundered uniform

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

https://careers.accor.com/global/en/job/porter-in-pullman-adelaide-adelaide-australia-jid-33124