People and Culture Supervisor

As People & Culture Supervisor you will be responsible for the following duties:

• Support the daily operations and administrative functions of the People & Culture Department, ensuring compliance with Mandarin Oriental Hotel Group standards, policies, and local labor regulations.
• Handle colleagues’ enquiries professionally and provide timely support or direct them to the appropriate person for further assistance.
• Coordinate recruitment activities including job posting, interview arrangements, candidate communication, onboarding, and preparation of employment contracts.
• Maintain accurate and up-to-date colleague records, personnel files, HR systems, organization charts, and all employee-related documentation.
• Administer personnel actions, colleague data updates, attendance records, work permit documentation, and other HR administrative processes.
• Support the implementation of Mandarin Oriental People & Culture frameworks, including recruitment, onboarding, learning and development, performance management, colleague administration, and talent development initiatives.
• Promote effective communication across all levels of the hotel and assist in fostering a positive, inclusive, and engaging work environment through colleague activities and engagement programs.
• Coordinate colleague welfare initiatives, including staff facilities management, locker administration, health examinations, condolence arrangements, birthday celebrations, loyalty awards, and other colleague recognition programs.
• Assist in organizing and supporting colleague events, departmental dialogue sessions, employee engagement activities, and internal communications through various hotel platforms.
• Ensure staff facilities, colleague areas, lockers, canteen, dormitories, and related amenities are maintained to hotel standards and follow up on maintenance requirements when necessary.
• Prepare departmental reports, maintain inventories and fixed asset records, coordinate purchasing requests, and manage departmental calendars and related administrative tasks.
• Guide, train, and support interns or junior team members to ensure work processes and standards are consistently followed.
• Maintain strict confidentiality when handling colleague information and employee relations matters.
• Provide operational and administrative support to the People & Culture Manager and Director of People & Culture, and undertake any other duties as assigned.

As People & Culture Supervisor, we expect from you: 

• Bachelor’s degree in Hospitality Management, Human Resources, Administration, or a related field.
• Minimum 2 years of experience in People & Culture, preferably within a hotel or hospitality environment.

• A genuine passion for people and creating an exceptional colleague experience in line with Mandarin Oriental’s values and culture.
• Strong interpersonal and communication skills, with the ability to build positive relationships across all levels of the organization.
• Sound knowledge of HR practices, labor regulations, and People & Culture operations, with a commitment to ensuring compliance and operational excellence.
• The ability to handle sensitive and confidential information with integrity, maturity, and good judgment.
• A collaborative mindset, demonstrating teamwork while also being able to work independently when required.
• Strong administrative and computer skills, including proficiency in Microsoft Office and MO P&C systems.
• https://careers.mandarinoriental.com/jobs/people-and-culture-supervisor-hangzhou-china