Assistant Quality Assurance Manager

Job Location:

Anantara Ubud Bali Resort

Anantara Hotels & Resorts is a global luxury hotel and resort brand rooted in Thai culture, with an intrinsic sense of authentic hospitality. Inspired by the Sanskrit word meaning ‘without end’, our spirit embodies freedom, movement, and harmony. We believe every journey should leave a lasting impression — for our guests and for our people.

Founded in 2001 in Thailand, we have since expanded across the world, welcoming guests in some of the world’s most captivating locales — from pristine beaches and private islands to ancient sites and vibrant metropolises. If you are driven by a passion for generosity, warmth and heartfelt hospitality, Anantara offers a career without limits.

The Quality Assurance Manager is responsible for ensuring the consistent delivery of Anantara brand standards and luxury service excellence across all departments. This role drives continuous improvement by conducting quality audits, monitoring guest satisfaction, analyzing service performance, and implementing improvement initiatives to enhance the overall guest experience. The position works closely with all department heads to achieve operational excellence and maintain brand compliance.

• Develop, implement, and maintain hotel quality assurance standards in line with Anantara brand requirements.
• Conduct regular operational audits across all departments to ensure compliance with SOPs and brand standards.
• Monitor guest satisfaction scores, online reviews, and guest feedback to identify trends and improvement opportunities.
• Coordinate action plans with department heads to resolve service gaps and enhance guest experiences.
• Lead internal quality inspections, pre-opening readiness checks, and brand audit preparations.
• Ensure corrective and preventive actions are completed and followed up effectively.
• Analyze operational and guest experience data and provide monthly quality performance reports to the Executive Committee.
• Deliver quality awareness training and coaching sessions for managers and team members.
• Promote a culture of continuous improvement and service excellence throughout the resort.
• Collaborate with Learning & Development to integrate quality standards into training programs.
• Support sustainability, health & safety, and risk management initiatives related to operational quality.
• Benchmark best practices and recommend innovative improvements to hotel operations.

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