Director of Events

The key responsibilities of the role are:

1. Strategic Event Planning & Development

• Accountable for creating and implementing the resort’s long-term events strategy, aligning with the overall business goals and positioning in the ultra-luxury market.
• Work in partnership with the Sales and Marketing teams to identify key business opportunities that drive event bookings, including exclusive weddings, corporate retreats, fashion shows, product launches, and high-profile social gatherings.
• Lead market research and competitive analysis to continuously innovate and tailor event offerings that appeal to ultra-high-net-worth individuals (UHNWIs), A-list celebrities, and global corporate leaders.
• Develop a comprehensive calendar of signature events, ensuring that each event reflects the unique selling points of the resort.

2. Client Relationship Management & VIP Liaison

• Own the client relationship lifecycle, from initial inquiry to post-event follow-up, ensuring high-touch, personalized service at each stage.
• Serve as the primary point of contact for VIP clients, providing concierge-level support and anticipating their needs to ensure flawless execution of every detail.
• Work closely with wedding planners, corporate event organizers, and luxury event agencies to build partnerships that drive repeat business.
• Maintain an extensive database of high-profile clientele, ensuring that tailored communications, offers, and services are delivered to these guests before, during, and after events.

3. Operational Oversight & Event Execution

• Lead the planning, coordination, and execution of all resort-hosted events, ensuring a flawless and seamless experience across all touchpoints.
• Oversee multi-departmental coordination for large-scale events, ensuring full collaboration between Food & Beverage, Housekeeping, Guest Services, Security, and external vendors.
• Create detailed event briefs, timelines, and contingency plans, ensuring every event aspect adheres to the highest standards of luxury service.
• Hold full accountability for risk management during events, ensuring all health, safety, and legal requirements are met while safeguarding the resort’s reputation.

4. Financial Performance & Revenue Management

• Full accountability for the financial performance of the events department, including budgeting, forecasting, and reporting on all event-related revenue streams.
• Develop and manage annual departmental budgets in collaboration with the finance team, focusing on cost control without compromising service standards.
• Implement strategies to optimize revenue by upselling premium services, negotiating contracts with clients and vendors, and ensuring the profitability of each event.
• Oversee vendor negotiations and ensure that all contracts, from entertainment to catering, reflect the luxury brand standards while also being financially favorable to the resort.

5. Leadership & Team Development

https://careers.mandarinoriental.com/jobs/director-of-events-abu-dhabi-united-arab-emirates-b9a15d68-73e6-4929-a84c-3dae1a41074a