Complex Group Sales Manager

Location – Remote: **Candidate must reside within the US East Coast near a major airport

The Group Sales Manager will be responsible for driving group room night and event revenue across this portfolio, with a strong focus on the corporate incentive travel market. The ideal candidate will excel at developing and maintaining a robust client base through strategic prospecting, relationship building, and proactive sales efforts across the MW and West U.S. markets and select vertical accounts.

Your day to day

• Targets group accounts, markets, or segments with heavy emphasis on proactive solicitation and account saturation.
•  Proactively identifies, qualifies, and solicits new business to achieve personal and hotel revenue goals.
•  Builds and strengthens relationships with existing and new customers to include but not limited to sales calls, entertainment, FAM trips, roadshows/tradeshows.
• Handles incoming calls for group requests within established guidelines
• Active solicitation in the re-booking of established customers
• Regularly scheduled sales/service contacts by telephone or correspondence with assigned accounts
• Active participation in industry and civic organizations representing opportunities for business
• Arranging and conducting key on-property site inspections with clients, including entertaining to showcase the resorts.
• Closes the best opportunities for the hotel based on market conditions and hotel needs.
• Understands the overall market in which they sell – competitors’ strengths and weaknesses, economic trends, supply and demand, airlift, etc.

Communication to customers, prospects, and in-house departments through:

• Prompt response to all inquiries or correspondence from customers and prospects
• Preparation and submission of reports as may be required by the Director of Group Sales and/or Director of Sales & Marketing.
• Close interaction with other resort departments in arranging accommodations, services, and special events for our booked business
• Maintenance of adequate and current files on assigned accounts
• Accurately forecasts group sleeping rooms and event revenue (catering and audio-visual) for his/her groups prior to the turnover and continues to be a part for this process after the turnover.
• Participation in sales department meetings

Accountability

• Meets and exceeds individual revenue goals. Effectively manages customer budgets to maximize revenue and meet customer needs and identify opportunities to up-sell products and services throughout the sales process.
• Builds the department top line revenue by adhering to sales strategy guidelines set forth by the Director of Sales & Marketing and Director of Group Sales. Identifies revenue opportunities for the hotel based on the event profile.
• Entertainment and travel required.
• https://careers.ihg.com/en/job-details/?jobref=Complex+Group+Sales+Manager+-+Six+Senses+and+InterContinental+Grenada%7cUS%7c168544#176628