Butler Communications Specialist

Raffles Hotel Singapore is one of the few remaining great 19th century hotels in the world, perfectly preserved both inside and out, giving it an intoxicating blend of luxury, history and classic colonial design. Its distinctive architecture, legendary heritage and iconic service continue to enthrall visitors where suites, social spaces, award-winning restaurants and bars are presented for discerning travellers. No visit to Singapore is complete without a stay here, where the grand historic hotel exudes old-world grandeur infused with the unique charm of the city state.

The Butler Communications Specialist plays a pivotal administrative and coordination role in supporting the Butler team to deliver highly personalized and meaningful guest experiences.

This position focuses on pre-arrival preparation, guest profiling, and proactive communication by reviewing guest histories, preferences, and special occasions. This role works behind the scenes to ensure that all guest touchpoints are thoughtfully curated and aligned with Raffles Hotel Singapore’s service philosophy.

Acting as a central communication and information hub, the role ensures seamless coordination between Butler, Concierge, Guest Relations, and Lobby Operations teams, enabling a consistent and elevated guest journey.

Job Responsibilities

Drive Personalised Guest Experience Through Profiling & Preparation

• Reviews daily arrivals with strong focus on VIPs, repeat guests, and special occasions.
• Analyses guest history, preferences, and behavioural patterns from available systems.
• Proactively enriches and maintains detailed guest profiles, ensuring accuracy and relevance.
• Identifies opportunities to create bespoke and meaningful experiences in collaboration with the Butler & Housekeeping team.
• Prepares structured pre-arrival briefs and guest preference summaries for operational teams.
• Proactively reaches out to guests (where appropriate) prior to arrival to ascertain preferences, special requests, and stay purpose.
• Ensures all arrangements, preferences, and expectations are clearly documented and communicated

Support Seamless Butler Operations Through Coordination

• Acts as a central coordination point for Butler-related guest arrangements and requests.
• Works closely with Sales and Marketing, Marcom, Butler, Concierge, Lobby and Guest Relations teams to ensure alignment on guest expectations.
• Coordinates with Housekeeping and In-Suite Dining teams to ensure seamless room readiness, dining setup, and service delivery.
• Facilitates the planning of in-suite experiences, celebrations, and personalized amenities.
• Maintains clear, timely, and accurate communication across all departments.
• Acts as a key link between residents and operational teams, ensuring requests are followed through efficiently.
• https://careers.accor.com/global/en/job/butler-communications-specialist-in-raffles-singapore-singapore-jid-110040