Residential Concierge Assistant

Raffles Hotels & Resorts

The Birthplace of stories and legends since 1887, Raffles is a legendary brand, steeped in history and loved by generations past, present and future.  Raffles, at distinguished landmark addresses around the world, is the vibrant heart of its destination, curating experiences that are culturally enriching, intellectually stimulating and always respectful of local communities, heritage and the environment.

About Raffles London

Raffles London at The OWO on London’s Whitehall, unites the allure and heritage of Raffles with one of the world’s most historic addresses with a name is synonymous with luxury, glamour, and extraordinary adventure.

This fine Grade II* listed Edwardian building has been transformed with 120 rooms and suites along with a collection of 85 exceptional branded residences. Within The OWO destination there are a total of nine restaurants and three bars, including one by our signature chef Mauro Colagreco. The Guerlain spa and Pillar Wellness offer the latest in wellbeing, and a 600 seated-capacity grand ballroom, The Whitehall, is perfect for all kinds of special occasions and events.

Within these much-storied walls, where legendary statesmen and women once shaped the modern world, guests are now invited to discover new and inspiring emotions and connections.

At Raffles, you arrive as a guest, leave as a friend and return as family. 

Responsibilities

Operation

• Deliver an exceptional, warm, and highly personalised concierge service to residents and their guests, ensuring a welcoming and refined daytime experience
• Act as the primary point of contact within the building, maintaining a visible, approachable, and professional presence at all times
• Manage resident, guest, and contractor arrivals and departures with efficiency, discretion, and attention to detail
• Coordinate concierge services and resident requests, including bookings, deliveries, taxis, couriers, and local recommendations, in line with luxury service standards
• Oversee front-of-house presentation, ensuring all public and resident-facing areas are immaculate, well maintained, and aligned with the brand image of the development
• Monitor building security systems, access control, responding promptly to any issues while maintaining a calm and reassuring environment
• Liaise with property management, maintenance teams, and approved contractors to ensure seamless day-to-day operations
• Handle resident enquiries and concerns professionally, resolving issues proactively and escalating where appropriate
• https://careers.accor.com/global/en/job/residential-concierge-assistant-in-raffles-london-at-the-owo-london-united-kingdom-jid-110129