Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.
Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.
* Responsible for specific stations in the bars, delivers food and beverage services to
customers, possesses the related knowledge, and always present at his/her station.
* Take and serve guest orders promptly and according to service manual, including
offering information about daily specials, soups, drinks to guests. Explain to guests as
requested the menu items, their garnish, contents and preparation methods.
* Welcome and acknowledge each and every guest with a smile, eye contact, and a
friendly verbal greeting, using the guest’s name when possible.
* Actively listen and respond positively to guest questions, concerns, and requests using
brand or property specific process
* Address guests’ service needs in a professional, positive, and timely manner.
* Inform customers about order alternatives and encourage the sales of targeted
services.
* Deliver maximum service in each unit, keeping in line with service rules.
* Maintain and any personal belongings of customers that has been left in the
workstation and hand such belongings over to his/her supervisors.
* Comply with the departmental instructions and procedures published by the F&B
Department.
* Carry out duties according to the practices and operational standards identified by the
Food and Beverage Manager.
* Comply with operational rules.
* Plan working hours as deemed appropriate by the Food and Beverage Manager. Act
according to the weekly work schedule and working hours.
* Attend the orientation training.
* Undergo two performance assessments each year.
* Strive to achieve 100% customer satisfaction.
* To predict that all activities and to be purchased all equipment and belongings may
create disease for the environment, to join all activities which is organized to protect
biological diversity and shares the responsibilities, shares the individual
responsibilities in order to increase environment knowledge and to carry on necessary
This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.
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