Reservations Manager

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.

• Supervision, support and training of Reservations Team to ensure standards and procedures are observed to provide a consistent, high level of service for all guest contact
• Prepare yearly forecasts of occupancy and revenue in conjunction with Management
• Prepare and follow monthly objectives to increase occupancy and revenue
• Handles all incoming reservations enquiries in a timely manner, taking particular care to up-sell and maximise revenue opportunities
• Answer all telephone calls within three rings in a professional manner according to brand standard
• Explain variances between forecast and actual occupancies and advise Management accordingly
• Ensure revenue is maximised through revision of occupancies, especially during peak seasons
• Ensure familiarity with the reservations system, all tiers of the rate structure, occupancy and Property features to maximise occupancy at every opportunity
• Ensure open communication is provided to Reservations Team of any days where bookings may be a concern
• Open and close room types, rates and allotments in order to maximise revenue and occupancy
• Manipulate PMS/GDS systems and any other online RES systems
• Regularly review and manipulates rates and availability on distressed inventory websites
• Places bookings in rooms to maximise back-to-back bookings.  This also includes constant monitoring of room allotments and availability in the short and long term
• Maintain strong product knowledge – know all products and specials available at the Property and Properties in the surrounding Area
• https://careers.accor.com/global/en/job/reservations-manager-in-perth-australia-jid-111593