Concierge Executive

Contact Details

Office Address
Confidential information
Phone
Confidential information
Contact Name
Hospitality jobs
 Vacancies
Email
ceo@bhfirstconsulting.com

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Concierge Executive

Mandarin Oriental Jakarta is looking for a Concierge Executive to join our Front Office team.

 

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

 

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

 

After completion of an extensive renovation, Mandarin Oriental, Jakarta, will emerge fully rejuvenated to reclaim its status as the city’s premier address for both business and leisure. Mandarin Oriental, Jakarta will be positioned as Jakarta’s most luxurious and contemporary hotel, offering exemplary personalized service in well-appointed surroundings. Mandarin Oriental, Jakarta is operated and owned by the Mandarin Oriental Hotel Group.

 

About the job

Based Mandarin Oriental Jakarta, the Concierge Executive is responsible for the overall guest satisfaction by creating delightful hotel experience, which includes escorting guest luggage, communication of information and guest requests, familiar with the guest room technology and able to demonstrate, in contact with the airport and coordinating from the desk all activities . The Concierge Executive reports to the Concierge Manager.

 

As Concierge Executive, you will be responsible for the following duties:

1. Concierge & Services

Key Duties

  • Consistently deliver service and product standards with a high degree of client care.
  • Initiate contact with guests upon arrival and approach those needing assistance.
  • Create meaningful conversations with guests to identify personal preferences and update guest profile history.
  • Be knowledgeable of in-house and arriving guests, airport transfers, and daily hotel events/functions.
  • Handle guest requests, complaints, and inquiries promptly and tactfully.
  • Be familiar with all hotel facilities and actively upsell in-house services to guests.
  • Assist guests with special arrangements, including transportation, reservations, and activities.
  • Handle email correspondence for concierge requests and guest arrangements.
  • https://careers.mandarinoriental.com/jobs/concierge-executive-jakarta-daerah-khusus-ibukota-jakarta-indonesia-b5c7cb44-f8bb-41f5-a390-6cd2771fa725

This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.

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