Guest Experience Coordinator

Job Mission: The Guest Experience Coordinator fulfills the daily operations of the department, committing to achieving excellence in customer satisfaction.

What will I have to do?

• Comply with the attributes, standards and manuals that apply in your department, as well as ensure compliance in the rest of the areas.
• Ensuring a positive customer experience by personalizing their stay, anticipating their needs, and exceeding their expectations.
• Efficiently use the different customer experience management tools, as well as understand the results of the Voice of the Customer, complying with the established improvement plans.
• Manage the digital experience of customers during their stay, according to the global strategy.
• Manage customer incidents, following established protocols.
• Comply with Sensory Architecture in the different areas of the hotel, in terms of lighting, decoration, aroma and background music.
• Place orders for materials, following the established product guidelines, for the best optimization of economic resources.

What are we looking for?

• Training in Tourism, Social Sciences, Public Relations, or similar.
• Very advanced English and a second language is a plus.
• Knowledge of brand strategies
• Knowledge of hotel management tools and/or Customer Experience.
• Advanced handling of the Office 365 Suite.
• Knowledge of Hotel Operations.
• Ability to work in a team
• Organization and planning.
• Proactivity and Innovation.
• Communication skills.
• Problem-solving ability.
• Attention to detail.
• Experience: 2 years or more in a similar position in 4* or 5* hotels

https://careers.melia.com/job/Granada-Guest-Experience-Coordinator-Meli%C3%A1-Sol-y-Nieve/1435237533/