Located in the heart of Cairns, Pullman Cairns International is a five-star hotel where exceptional service, genuine hospitality and memorable guest experiences come together. With elegant accommodation, premium dining experiences and versatile event spaces, we welcome guests from around the world who are looking to experience the best of Tropical North Queensland.
Our Front Office team plays a key role in creating meaningful connections and ensuring every guest feels welcomed, valued and well cared for from arrival through to departure.
As part of the global Accor network, this is an opportunity to develop your hospitality career within a supportive and professional environment, surrounded by a team that values service excellence, teamwork and a passion for creating unforgettable stays.
As a Guest Service Agent, you will be the face of Pullman Cairns International, creating welcoming first impressions and ensuring every guest receives exceptional care throughout their stay.
You will play an important role in delivering smooth arrivals, personalised service and memorable departures while working closely with the wider hotel team to exceed guest expectations.
What you’ll be doing:
• Welcoming guests with genuine warmth and providing personalised service from arrival through to departure.
• Managing check-ins, check-outs and guest enquiries with professionalism and confidence.
• Anticipating guest needs and creating memorable experiences through thoughtful service.
• Responding to guest requests and resolving concerns in a timely and positive manner.
• Providing information about hotel facilities, local attractions and services.
• Working collaboratively with Front Office and other departments to ensure seamless guest experiences.
• Maintaining accurate guest information and following hotel procedures and brand standards.
This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.
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