Front Office Supervisor

Mandarin Oriental Jumeira, Dubai is looking for a Front Office Supervisor to join our Front Office team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

With a pristine oceanfront setting, Mandarin Oriental Jumeira, Dubai is a stylish urban resort overlooking the clear blue waters of the Arabian Gulf and Dubai’s glittering skyline, which is dominated by Burj Khalifa, the tallest building in the world. The hotel’s beachfront location and open-air facilities are designed to bring a new level of relaxed luxury to the city.

As Front Office Supervisor you will be responsible for the following duties:

• Oversee and manage shifts effectively to ensure a smooth and effective overall operation by guiding colleagues on and personally involving himself in all required aspects of the Reception.
• Provide direction and support to all FO colleagues at any time, particularly during the operational hours.
• Support the Assistant FO Manager – Front Office Manager when required to train colleagues in accordance with the applicable standards and policies.
• Follow the duty schedule and assure all tasks are completed at all times in a timely manner.
• Assure the back and front of house areas of the Reception are clean and tidy at all times.
• Constantly identify areas for improvement in Front Office service quality through guest comments, comment cards and guest incident reports and share observations and recommendations with the Assistant FO Manager – Front Office Manager
• Encourage proactive, efficient and effective communication within the team in order to promote a climate of teamwork and enthusiasm.
• Ensure that Mandarin Oriental Jumeira’s grooming and appearance standards are implemented and maintained at all times to reflect an image of professionalism and care.https://careers.mandarinoriental.com/jobs/front-office-supervisor-german-russian-or-spanish-speaking-dubai-united-arab-emirates