Assistant Manager – Front Office

We are looking for a service centred extraordinaire, who is passionate about our guests, creating memorable moments and leading a team, working closely with the Front Office Manager. This exciting opportunity as our Assistant Manager, could be your next step in forging a career with us.

To assist the Front Office Manager in the daily management of the Front Office department namely managing a small team, ensuring the efficient and effective operation of the department and providing exceptional, friendly service to ensure our guest journey is a memorable one.

As our next Assistant Manager, you will have the ability to;

• Show proven leadership experience within a hotel environment;
• Use initiative and discretion in lieu of the Front Office Manager by taking responsibility for the shift;
• Drive excellence through professional, approachable people focussed service;
• Think on your feet and deal with the needs of your team, our guests and the wider hotel team
• Be a team player; training, empowering and developing your team to provide exceptional service.
• Become a strong advocate for Accor Live Limitless (ALL) loyalty program and  being proactive in driving strong results with the team.

Additionally you will have a vibrant, and outgoing personality, great attention to detail and a passion for the hospitality industry.

• Minimum of 2-3 years of relevant experience in the hotel industry.
• Strong administrative abilities and fluency in both written and spoken English.
• Possess a strong background in Front Office procedures and Opera PMS.
• Demonstrated leadership abilities, outstanding communication and interpersonal skills.
• Availability to work on a rotating shift roster (mornings, afternoons and evening).
• Full, clean Driver’s License.
• Current Manager’s Certificate.

• Learn your Way – Access to our Accor Academy so you can earn while you learn!
• Work Your Way – Flexibility to ensure a work life balance!
• Incredible Accor Heartist Benefits – including discounted Food & Beverage + Accommodation Worldwide
• Accor’s refer-a-friend bonus
• Access to our Employee Assistance Program
• Uniform provided and laundered
• Meals on shift

Our commitment to Diversity & Inclusion:

https://careers.accor.com/global/en/job/assistant-manager-front-office-in-the-sebel-auckland-manukau-manukau-heads-new-zeala-jid-108549