At Sofitel London St James, we redefine luxury by treating a stay as more than just a temporary pause—it’s an opportunity for guests to fall in love with a unique blend of refined luxury and playful indulgence. Our commitment to excellence transcends the ordinary, and we invite you to join a team that specialises in transforming stays into enchanting tales. We take immense pride in creating a playfully elegant and meaningful experience for both our guests and ourselves. Our commitment to fostering a workplace culture that values diversity, encourages professional growth, and recognises individual contributions ensures that each team member feels appreciated and empowered in their role. Apply now to embark on a career that transcends expectations and celebrates the art of hospitality.
SCOPE OF POSITION
As the In-Room Dining Team Leader, you will be responsible for overseeing the daily operations of the in-room dining, providing personalised service that meets the highest luxury standards. Ensure that guests receive impeccable service, quality food and beverages, and an exceptional dining experience in the comfort of their rooms.
RESPONSIBILITIES
•Ensure the prompt and accurate delivery of food and beverages to guest rooms, maintaining a standard of luxury and attention to detail.
• Anticipate guest needs and personalise the service to create memorable dining experiences.
• Resolve guest complaints or special requests in a timely and professional manner, ensuring complete satisfaction.
•Work closely with other departments to ensure smooth operations and a seamless guest experience.
•Supervise, train, and motivate the in-room dining team, ensuring they adhere to hotel service standards.
•Conduct pre-shift meetings to communicate daily priorities, special requests, or VIP guests.
•Monitor staff performance, provide coaching and development opportunities, and ensure proper grooming and uniform standards are met.
•Oversee the setup and breakdown of in-room dining trays, trolleys, and service stations, ensuring cleanliness and order at all times.
•Maintain a strong working knowledge of the menu, including ingredients and preparation methods, to assist staff and respond to guest inquiries.
•Ensure all food and beverage orders are accurately processed and delivered in a timely manner.
•Ensure compliance with health and safety standards, including proper food handling and sanitation procedures.
•Implement and uphold hotel policies and procedures, including security measures when delivering to guest rooms.
•Monitor guest feedback and reviews, implementing improvements to service where necessary.
•Create the work schedules, ensuring appropriate staffing levels for peak service times.
This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.
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