Front Office Duty Manager

Situated in the heart of the Brisbane CBD, with views out over the river to Southbank, the ibis Styles Brisbane is a modern, stylish hotel catering for both business and leisure guests. With 367 rooms, ibis Styles Brisbane is one of the largest hotels in Brisbane City. We are a bright, colourful and stylish hotel, with a vibrant and diverse culture of Heartists who work here with us.

We are seeking a dynamic and guest-focused Full-time Front Office Duty Manager to join our team at ibis Styles Brisbane.

Key Responsibilities

• Supervise, support, and train Front Office team members to maintain high service standards.
• Ensure all team members understand and comply with company and departmental policies and procedures.
• Communicate updates relating to policies, rates, and property information effectively.
• Conduct departmental meetings and participate in management meetings as required.
• Provide operational support within the Front Office based on business needs, including the ability to work overnight shifts when required.
• Lead by example by delivering exceptional guest service at all times.
• Assist guests with enquiries, requests, and complaints, providing accurate property information.
• Manage guest complaints professionally and coordinate resolutions with management.
• Ensure daily revenue reconciliation, accurate financial reporting and drive revenue through upselling and loyalty engagement.
• Coordinate with other departments including Housekeeping, F&B, Sales, Reservations and Finance to ensure smooth operations
• Ensure Front Office equipment is maintained and report maintenance issues promptly.
• Foster effective communication and collaboration between departments.
• Ensure compliance with privacy legislation and guest confidentiality requirements, WHS, security and Accor brand standards.
• Participate in professional development, property training programs and foster a positive Heartist culture
• https://careers.accor.com/global/en/job/front-office-duty-manager-in-ibis-styles-brisbane-elizabeth-street-ibis-styles–jid-116851