Nestled on the Gulf of Thailand’s captivating coastline, SO Sofitel Hua Hin stands as Hua Hin’s most distinctive 5-star hotel in Cha-Am, north to Hua Hin, just a short 2.5-hour drive from Bangkok, this luxury beachfront resort offers chic design with 100 rooms and 8 villas, including private pool villas.
A luxury private beachfront experience in Hua Hin defines the experience, with soft sand underfoot, tranquil shoreline walks, and the calming sound of waves creating a sense of effortless escape. Playful artwork, contemporary architecture, exclusive accommodations, exceptional dining, and a curated selection of activities complete a refined seaside destination for couples and families.
The Guest Experience Agent is responsible for delivering a warm, personalized, and memorable guest experience throughout the guest journey. The position serves as a key point of contact for guests, proactively anticipating their needs, handling requests, providing personalized recommendations, and ensuring effective follow-up.
Working closely with all hotel departments, the Guest Experience Agent ensures seamless communication and coordination while maintaining high standards of hospitality, professionalism, and guest satisfaction. The role requires a genuine passion for service, strong communication skills, attention to detail, and the ability to create meaningful connections with guests.
Administration
· Review daily arrivals, departures, VIP guests, repeat guests, and special occasions.
· Maintain accurate and up-to-date guest profiles, preferences, requests, and relevant information in the hotel system.
· Prepare and update guest-related documents, reports, and records as required.
· Ensure proper follow-up and documentation of guest requests, feedback, complaints, and service recovery.
· Conduct proper shift handover and communicate all relevant guest information to the team.
· Ensure guest information is handled with confidentiality and professionalism.
· Support administrative tasks related to Guest Relations and Guest Experience operations.
Training and Human Resources
· Attend all departmental and hotel training sessions as required.
This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.
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