Guest Services Team Leader

Contact Details

Office Address
Confidential information
Phone
Confidential information
Contact Name
Hospitality jobs
 Vacancies
Email
ceo@bhfirstconsulting.com

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Guest Services Team Leader

Company Description

 

Discover the Sofitel Sydney Darling Harbour.

Sofitel Sydney Darling Harbour welcomes guests into a world of luxury blending French Art de Vivre and local culture. The Flagship hotel boasts 590 rooms and suites, four vibrant bars and restaurants, a stunning, award winning outdoor infinity pool, state of the art gym overlooking the city skyline, exclusive top floor Executive Lounge and our well renowned luxurious spa.

Outstanding people make it all happen and we are committed to creating an energising, rewarding and exciting work environment. Become part of a culture that is dedicated to executing exceptional luxury experiences for our guests.

Inspiration, Recognition & Reward

As a valued member of our team, you will be immersed in a world of exceptional privileges and bespoke rewards. Enjoy unparalleled access to exclusive industry benefits across a global portfolio of luxury accommodation, fine dining, and curated lifestyle experiences.

Indulge in daily privileges such as artisan coffee at a preferred rate and a specially crafted Ambassador dining menu, designed to elevate your everyday. To support your continued growth, we offer a distinguished learning platform, an elegant fusion of expert knowledge and tailored development ensuring you flourish in a culture that celebrates excellence, sophistication, and personal ambition.

 

Job Description

 

  • Lead and inspire the Club Millesime team to exceed daily, monthly, and yearly targets through coaching, mentoring, and hands-on support.
  • Ensure every guest interaction delivers an exceptional and memorable experience.
  • Uphold high standards of service, security, and safety across all areas.
  • Represent the Club Manager and Club Supervisor when needed, resolving guest concerns efficiently and professionally.
  • Oversee smooth operations, including ambassador readiness, stock levels, and service coordination with other departments.
  • Develop ambassador skills, maximising service quality, upselling opportunities, and overall team performance.
  • Maintain expert knowledge of menus, beverages, and wines to guide the team and enhance guest satisfaction.
  • Oversee mise-en-place preparations to ensure everything is ready for guests’ arrival.
  • Maintain expert knowledge of menus and wine lists to provide informed recommendations and elevate the guest experience.
  • https://careers.accor.com/global/en/job/guest-services-team-leader-club-millesime-in-sofitel-sydney-darling-harbour-sydney-australia-jid-117151

This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.

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