Duty Manager

“Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow’s hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS”

Main Responsibilities

Customer Relations

• Develops close relationships with guests throughout their stay with the aim of gaining their loyalty.
• Anticipates guests’ needs and takes them into consideration.
• Handles guest complaints if they have not been addressed by team members and provides a prompt resolution.
• Conveys the hotel’s image and ethos effectively.

Professional Techniques / Production

• Ensures that the hotel’s pricing policy is correctly implemented (price value, start and end of price validity).
• Keeps the database up-to-date and accurate.
• Ensures guest documentation and information are readily available and current.
• Ensures that the directory and e-directory information is clear and up-to-date.
• Establishes rules and processes governing overbooking and room reallocation.
• Ensures internal audit procedures are correctly followed.

Talent and Culture Responsibilities

https://careers.accor.com/global/en/job/duty-manager-in-aparthotel-adagio-birmingham-city-centre-birmingha-jid-117470