Revenue mgr

Rising gracefully above Millennium Park and Chicago’s impressive lakefront, Fairmont Chicago, Millennium Park is located conveniently near major cultural attractions, the city’s business and financial district and world-renowned shopping along the Magnificent Mile. With beautifully appointed, extraordinarily spacious guestrooms and spectacular suites, Fairmont Chicago, Millennium Park offers a superior and distinctive array of amenities and services, including phenomenal dining experiences, seasonal pop-ups and luxury event space.

Reporting to the Director of Revenue Management, the Revenue Manager is responsible for managing the Reservations Team and promoting the Commercial Strategy. The role supports the DRM in their efforts to improve and maintain data quality efforts in all areas of revenue reporting. The role also facilitates system maintenance tasks including but not limited to rate loading and inventory management, maintenance of rate parity across all selling channels and content management. They manage special projects related to Revenue Management and send out a weekly hotel forecast. This role is also responsible for overseeing the Reservations Department, maintaining/updating Group Blocks, running weekly Group Pickup Meeting, managing Citywide inventory and weekly meeting, processing and managing commission inquiries, processing all Group sales contracts and assist in managing the Reservations inbox.

Responsibilities

• Maintains accuracy of information and data and creates/enhances automation efforts in reporting tools.
• Assists in the preparation of competitive analysis and other supporting documents for presentation at various revenue meetings, or for required reporting within the hotel, or to corporate teams, and ownership.
• Accurately generates and updates all Revenue Management reports. Serves as primary link for reporting and analytical needs of the Revenue Management team, and ad-hoc reports for senior leadership.
• Assists in the monthly and weekly forecasting process, and creation of the annual budget and marketing plan documents, as well as long term projections.
• Assists in managing availability, rates and inventory in all channels, and communicates strategies and restrictions to operations teams.
• Responsible for maintaining rate parity across all channels, including collaborating with the sales team regarding follow up processes for repeat offenders.
• Assists with system maintenance including but not limited to, rate loading, restrictions management, monitoring forecasted demand, and running daily system checks. System expert within distribution, RM and reporting platforms. Manage TARS, HBSI and all distribution channels.
• Aids in content management in electronic channels, liaises with hotel Marketing team to ensure regular updates of images and descriptions of hotel, room brands, outlets and services are completed.
• Maintains close relationships with GRC to ensure the call center is up to date on the hotel’s information at all times.
• Manages relationship with Distribution System Support team, manages technical tickets and loading request follow ups.
• https://careers.accor.com/global/en/job/revenue-manager-in-fairmont-chicago-millennium-park-chicago-united-st-jid-78072