Assistant Director, Event Services

WHAT YOU WILL BE DOING:
You are a creative and passionate about delivering incredible experiences for your guests. You enjoy the thrill of exceeding goals and bringing spectacular events to life – and it just so happens you’ll be doing just that in an award-winning hotel.

Reporting to the Director, Event Sales & Services, the Assistant Director, Event Services is responsible for the servicing of group business with ranging sizes and markets.

• Lead by example and be invested in our Heartist and Vitality culture
• Mentor and manage Event Service Managers and coordinators
• Ensure all department standards are being met
• Assist in problem solving with event managers and coordinators and assist with client resolution when needed
• Provide detailed resumes and banquet event orders for each event to ensure all important information is communicated to the all departments, including 3rd-party outlets
• Conduct site tours for existing clients
• Attend weekly pick up meeting and manage room blocks for all assigned groups
• Walk event space to ensure proper set up and all requirements per the Banquet Event Orders
• Meet with event contacts for pre-planning, on-site, and post-meeting critiques
• Represent the hotel in a positive manner, on property and in the community
• Maintain working knowledge of all departments in the hotel
• Meet Food and Beverage revenue goals through maintaining business on the books and upselling
• Knowledge of trends in order to make recommendations for pricing/menus/service
• Report on department financials
• Assist in Budget and Forecasting
• Assist in leading other Event Service Managers and being a strong voice and representative for the Events Department
• Implement new processes and SOP for the Events department  where needed
• Any other tasks that may be assigned

YOUR EXPERIENCE AND SKILLS INCLUDE:

• A minimum of 5 years of combined hotel catering sales or services experience
• Current or previous experience in the Chicago market preferred
• Previous experience in a luxury or 4 diamond/4 star establishment preferred
• Guest focused with a passion for service excellence
• https://careers.accor.com/global/en/job/assistant-director-event-services-in-swissotel-chicago-chicago-united-states-jid-55344