Assistant Director of Housekeeping

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

An architectural icon in the heart of Lower Manhattan. Diverse, inspiring and vibrant – where art meets architecture in the heart of TriBeCa, Four Seasons Hotel New York Downtown is steps away from the city’s most authentic neighbourhoods. Come and discover a new kind of urban chic with us, whether you choose to rejuvenate in our globally inspired Spa with a heated indoor pool, or dine at CUT by renowned celebrity chef Wolfgang Puck. We look forward to welcoming you.

Assistant Director of Housekeeping

Four Seasons Hotel New York Downtown

OUR VISION:

We are New York’s Luxury Lifestyle Icon.

OUR MISSION:

To inspire meaningful connections…

To curate exceptional experiences…

To deliver passionate service…

       …with kindness, care and a commitment to excellence

Our value proposition is to provide our guests with a catalog of experiences for a life well lived, in addition to the Four Seasons service excellence promise.

OUR PURPOSE:

To Enrich the Lives of Employees, Guests and the Community around us

OUR VALUES:

We think differently

We are client obsessed

We have passion

We own it

We truly care about each other

We have integrity

Join Our Team

The Four Seasons Hotel New York Downtown is looking for an Assistant Director of Housekeeping who fully embodies our values, shares a passion for excellence, and infuses enthusiasm into everything they do. As Assistant Director of Housekeeping, you will be accountable for shaping the client experience by providing exceptional service in support of our world-renowned hotel. FSNYD is recognized as a Forbes 5 Star Hotel; Forbes 5 Star Spa and AAA 5 Diamond Hotel.

This position reports to the Director of Housekeeping

Four Seasons Hotel New York Downtown is diverse, inspiring and vibrant. As Assistant Director of Housekeeping, you will be part of a team that prides itself on excellent service, driving inclusion & belonging, working collaboratively, demonstrating mutual respect and having a passion for providing exceptional client experiences. Your role is vital to the success of Four Seasons New York Downtown. You will be able to shape your work environment by contributing to new ideas, offer solutions and find ways to collaborate with all departments being at the heart of the operation. In return you will be provided with the same level of care that we expect to be shared with our employees and all backed by our impressive Employee Value Proposition.

WHO YOU ARE:

You are enthusiastic, optimistic and passionate. You are self-driven and solution oriented. You are invested in your team, you listen, care about their development and celebrate your team’s success. You set expectations and know to ‘inspect what you expect’. You foster inclusion and embrace diversity. You take feedback as an opportunity to help you grow. You work smart, you are organized and have a strategy to achieve your goals. You plan your tasks carefully, you are pro-active and organized ensuring you’re effective. You are client obsessed and create opportunities to connect in meaningful ways, building lasting relationships. You have integrity and your actions match your words.

BASIC PURPOSE:  Manages the staff and controls the activities of the Housekeeping Department assuring that our Guest Rooms, Public Areas and Employee Areas meet the highest standards of cleanliness. Direct the efforts of the Laundry/Valet Department. Maximize efficiency and productivity for the Housekeeping department.  Ensure all guests receive the highest level of service and handle all inquiries in an efficient, courteous, and professional manner to achieve maximum satisfaction while complying with all Four Seasons’ policies.

ESSENTIAL FUNCTIONS:

• Manages the staff of the Housekeeping Department.  Interviews, trains and schedules the staff including standards testing, evaluating, disciplining and motivating employees.  Conducts Performance Evaluations and disciplines staff when needed.
• Schedules staff. Makes or coordinates the daily assignment of work. Oversees the start of each shift. Monitors daily assignments to assure that productivity, quotas, quality and standards are being met, staff is being supported and guest needs are being met.
• Assures daily labor report and weekly payroll submission is accurate and complete on time. Ensures communication and follows-up on any payroll related problems.
• https://careers.fourseasons.com/us/en/job/REQ10347465/Assistant-Director-of-Housekeeping