Assistant Director of VIP Services

Contact Details

Office Address
Confidential information
Phone
Confidential information
Contact Name
Hospitality jobs
 Vacancies
Email
ceo@bhfirstconsulting.com

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Assistant Director of VIP Services

Company Description

 

Manly Pacific MGallery Collection offers a refined coastal escape overlooking the iconic shores of Manly Beach! Blending understated luxury with relaxed beachside sophistication, we invite guests to experience premium accommodation, elevated wellness experiences, and the vibrant energy of Sydney’s Northern Beaches.

From spacious guest rooms and villas to a magnesium rooftop pool with sweeping ocean views, every detail is designed to inspire relaxation and connection. Guests can unwind with guided yoga, infrared saunas, and wellness facilities, while immersing themselves in the effortless lifestyle and natural beauty that define Manly Pacific.

An ode to the ocean, Manly Pacific delivers a distinctive luxury experience where coastal tranquillity meets contemporary hospitality.

 

Job Description

 

Lead Exceptional Luxury Experiences at Manly Pacific

Manly Pacific, MGallery Collection, is seeking an experienced and passionate Assistant Director of VIP Services to help shape and deliver extraordinary guest experiences. Reporting to the Director of VIP Services, this leadership role is responsible for overseeing daily VIP operations, inspiring a high-performing team, and driving B2personalised service that exceeds expectations. This is a unique opportunity to combine luxury hospitality, guest engagement, and operational leadership within one of Sydney’s most iconic beachfront hotels.

What You’ll Be Doing

  • Support the strategic and day-to-day leadership of the VIP Services department, ensuring seamless operations and exceptional guest experiences.
  • Lead, mentor, and develop the VIP Services team through recruitment, training, coaching, rostering, and performance management.
  • Create bespoke guest experiences, personalised itineraries, special occasion celebrations, and seasonal activations that elevate guest satisfaction and loyalty.
  • Maintain luxury service standards, oversee VIP amenities and guest touchpoints, and champion continuous improvement initiatives across the hotel.
  • Manage departmental inventory, resources, and budgets while identifying opportunities to enhance operational performance and revenue.
  • Build strong relationships with guests, travel advisors, partners, and internal stakeholders to deliver memorable and seamless experiences from arrival to departure.

 

Qualifications

 

About You
You are a passionate luxury hospitality leader who thrives on creating exceptional guest experiences and inspiring high-performing teams. You have a natural ability to anticipate guest needs, build meaningful relationships, and deliver personalised service that leaves a lasting impression.

You will bring:

This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.

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