Assistant Food & Beverage Services Manager

Are you a FUN, PASSIONATE, and EXTROVERTED hospitality leader? Do you thrive in a fast-paced, guest-focused environment?

Join our fantastic team at the vibrant Pullman London St. Pancras, where your energy and leadership will shine across our dynamic Food & Beverage and Conference & Banqueting operations.

With 312 bedrooms and 17 meeting rooms (including the Shaw Theatre), we’re more than just a Bar and Restaurant. Now, we need someone to bring their skills to our Food & Beverage department.

About the Role

We are seeking an experienced and enthusiastic Assistant Food & Beverage Services Manager to support the smooth running of our F&B outlets, including our Restaurant, Bar, Room Service, and Conference & Banqueting operations. This is a fast-paced and guest-facing role that requires exceptional organisation, people skills and a passion for delivering unforgettable hospitality experiences.

Responsibilities:

Food & Beverage Operations:

• Deliver a warm, personal welcome and ensure a consistently high standard of service
• Act as a brand ambassador, ensuring Pullman standards are delivered throughout all of F&B
• Supervise daily operations in our Restaurant, Bar and Room Service, ensuring smooth service flow
• Collaborate with the Head Chef and F&B Services Manager to develop product offerings and optimise guest satisfaction
• Coordinate shift coverage, rotas and operational needs across all outlets including early mornings, evenings, weekends and bank holidays

Conference & Banqueting (C&B):

• Oversee the day to day operation of the Conference & Banqueting department, ensuring seamless execution of meetings, events and banquets
• Liaise closely with the Conference & Banqueting Manager to ensure all functions are delivered to the highest standard and client expectations are exceeded
• Ensure function spaces are prepared according to event specifications, including layout, equipment and staffing
• Support the delivery of corporate meetings, private events, and high-profile conferences — adapting service style as needed (plated, buffet, reception, etc.)
• Maintain close communication with kitchen and AV teams for timing and technical execution
• Train and coach the C&B team in service standards, guest engagement and operational procedures
• Monitor guest feedback during and after events, taking ownership of resolutions and improvements

Leadership & Admin:

• Supervise, coach and support F&B team members across all departments
• Ensure the team adheres to health & safety and food hygiene standards
• Contribute to staff training, appraisals and performance development
• Monitor and manage equipment, furnishings and inventory in all service areas
• Prepare for and attend operational and function meetings; step in for the F&B Services Manager when required
• Assist in achieving department sales and profitability goals, with a focus on upselling and guest engagement
• https://careers.accor.com/global/en/job/assistant-food-and-beverage-services-manager-in-pullman-london-st-pancras-london-united-kingdom-jid-74187