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Assistant Front Office Manager

Contact Details

Office Address
Confidential information
Phone
Confidential information
Contact Name
Hospitality jobs
 Vacancies
Email
ceo@bhfirstconsulting.com

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Assistant Front Office Manager

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  • Directs, controls and coordinates activities of personnel engaged in such activities as :
  • – Receiving, processing and confirming room reservations.
  • – Selling, registering and assigning rooms to incoming guests;
  • – Giving general information and aid and handling out keys to guests;
  • – Giving general information and aid and handling out keys to guests;
  • – Carrying baggage of and escorting guests to their rooms;
  • – Meeting and sending off and soliciting business at the airport and other arrival/departure ports;
  • Sees to it that these activities are properly carried out to ensure guest satisfaction with accommodations and service.
  • Coordinates wit housekeeping, accounting, F&B, security and other departments concerned in handling guests requests, inquiries and complaints regarding accommodations, service, security matter and billing.
  • Prepares annual front office goals; monthly forecast of occupancy, develops working plans to carry goals and forecasts, compares actual achievements against goals periodically, takes necessary corrective actions.
  • Prepares monthly & yearly front office budgets based on statistics of previous years, industry and economic trends, estimates of operating expenses and other pertinent data; with sales manager and others.
  • Sees to preparation of and finalizes all front office reports, schedules, requisitions etc.
  • Trains personnel according to established procedures; conducts training meetings to discuss problems, give instructions and assignments, etc.
  • Develops and implements procedures to govern front office activities; sees to it that personnel understand and adhere to approved standard policies and procedures of the hotel.
  • Authorizes the acceptance of cheques, cashing of personal cheques, cash advances, rebates, refunds of deposits, paid-outs, rate/room changes, release of airline crew allowances, etc on the basis of established procedures, amount, identity of guests or persons involved and availability of higher supervision.
  • Inspects predetermined number of guest rooms daily to determine whether these are properly maintained.\
  • Implements hotel discount policies, recommends approval of credit accommodations and decides whether to upgrade guests’ accommodations to promote and maintain good public relations.
  • https://careers.accor.com/global/en/job/assistant-front-office-manager-in-shaden-resort-alula-saudi-arabia-jid-20947

This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.

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