Assistant Front Office Manager

Novotel Queenstown Lakeside is located on the shores of Lake Wakatipu, a 4 star property with 273 rooms, meeting facilities and a stunning view from our Elements Restaurant. Conveniently placed in prime location in Queenstown, making it one of the most iconic tourist destination Hotels in the World!

About the Role We are seeking a passionate and experienced Assistant Front Office Manager to join our leadership team at Novotel Queenstown. This pivotal position supports the Front Office Manager in overseeing the daily operations of the Front Office, ensuring that our guests receive exceptional service, and that team performance, profitability, and brand standards are consistently achieved.

Responsibilities:

• Assist in managing the day-to-day operations of the Front Office, Concierge, and Night Audit teams to ensure smooth and efficient service delivery.
• Supervise, roster, and train staff to maintain high performance, engagement, and service standards.
• Plan, coordinate, and monitor hotel services to ensure consistent delivery of brand standards across guest interactions, check-in/check-out, and guest communications.
• Handle and resolve guest feedback and service issues, maintaining professionalism and commitment to guest satisfaction.
• Control budgets and manage costs, ensuring adherence to departmental targets for revenue, labour, and operational expenses.
• Support the Front Office Manager with strategic planning, forecasting, and continuous improvement initiatives.
• Flexibility to work various shifts, including evenings, weekends, and public holidays

• At least 3 years experience in a managerial or supervisor role within hotel operations or hospitality management (e.g., Front Office, Reservations, or Rooms Division).
• Proficiency in hotel management software preferred (Eg: Opera Cloud) and MS Office is advantageous.
• Excellent communication, organizational, and problem-solving skills.
• Proven ability to handle challenging situations with professionalism and composure.
• Proven leadership and people management skills, with the ability to motivate, train, and develop a diverse team.