Assistant General Manager

Additional Information: This hotel is owned and operated by an independent franchisee, Hospitality Management Corporation. The franchisee is a separate company and a separate employer from Marriott International, Inc.  The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment.  If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.

Job reference: 000443
Salary: Competitive
Department: Property Leadership
Location: Rochester Airport Marriott (1890 West Ridge Road Rochester, NY 14615)
Division: Hospitality Management Corporation
Hours Per Week: 40

Assistant General Manager

We are seeking a highly motivated Assistant General Manager (AGM) to support hotel operations and partner closely with the General Manager of the Rochester Airport Marriott.

What You’ll Do:

Support the General Manager in the daily operation of all hotel departments
Assign duties to department heads and monitor performance to ensure adherence to policies and SOPs
Train, coach, and develop staff and department leaders
Act as a primary point of contact for guest concerns, service recovery, and escalations
Represent the hotel in the community, among industry partners, and with trade associations
Monitor guest feedback through TripAdvisor, OTA channels, GSTS, and RSTS surveys
Participate in hiring decisions, performance reviews, and disciplinary processes
Maintain accurate operational records including cash flow sheets, A/R reports, and billing files
Conduct daily property walkthroughs and ensure physical spaces meet brand and company standards
Ensure compliance with all SOPs, safety regulations, and service standards
Support financial performance by assisting with budgeting, forecasting, wage surveys, and business planning
Monitor maintenance issues, FF&E conditions, and preventive maintenance schedules
Ensure all required supplies and par levels are maintained
Perform room audits and sudden inspections to uphold brand quality
Build strong partnerships with department heads and frontline staff to drive operational efficiency
Cover shifts as needed across departments when scheduled by the General Manager
Maintain effective communication across all hotel departments
Assist with corporate client relations and new business opportunities alongside sales
Respond to guest or employee emergencies as needed, including after hours
Support ongoing improvement initiatives and audit responses
Perform additional duties as assigned by the General Manager or corporate leadership
About You:

Marriott brand experience is required
Previous management experience in a hotel environment
Strong leadership skills with the ability to delegate, coach, and motivate a team
Excellent communication, problem-solving, and conflict-resolution abilities
Ability to maintain professionalism, composure, and objectivity under pressure
Strong understanding of hotel operations, financial reporting, and service standards
Highly flexible, hands-on leader who is willing to support any department as needed
Strong organizational and time-management skills
Ability to build positive relationships with guests, staff, ownership, and the community
Willingness to be available as needed for emergencies or urgent guest needs
About Us:

HMC is recognized for our commitment to:

Honesty
Professionalism

https://careers.marriott.com/assistant-general-manager/job/5D6B15991B0E7528913B8535DA6BA913