Assistant Guest Services Manager

Contact Details

Office Address
Confidential information
Phone
Confidential information
Contact Name
Hospitality jobs
 Vacancies
Email
ceo@bhfirstconsulting.com

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Assistant Guest Services Manager

HOTEL OVERVIEW

Strategically located in the heart of Singapore’s shopping, dining and entertainment districts and with the City Hall and Esplanade Mass Rapid Transit (MRT) train stations and other major transportation nodes at its doorstep, Fairmont Singapore and Swissôtel The Stamford are the gateway to explore Singapore’s landscapes at your convenience. With a total of 2,030 well-appointed guestrooms, both hotels also offer a distinct collection of 12 lifestyle and dining choices including Michelin-starred fine dining restaurant JAAN by Kirk Westaway, cutting-edge meeting space at Raffles City Convention Centre with 34 meeting rooms and one of Asia’s largest spas, Willow Stream Spa.

ABOUT OUR COMPANY

At Fairmont Singapore and Swissôtel The Stamford, we design career plans and unveil new professional perspectives through our various development programs. We shine when YOU shine. Come and be part of our dynamic team and experience immerse growth and career opportunities with us.

 

Job Description

 

Summary of Responsibilities:

The main responsibilities and tasks of this position are as listed below, but not limited to these:

  • Assign sufficient manning to cater for daily operational needs
  • Planning of group movement/arrivals/departures and ensuring operational efficiency
  • Ensure smooth running of driveway and traffic flow in particular during heavy check-in/out of groups arrival/departure and functions/events in hotels
  • Liaise and coordinate with Convention Organizer to ensure efficient error free handling of group luggage and deliveries as well as smooth traffic flow at driveway
  • Plan and review rosters to ensure productivity goals are met
  • Lead the Guest Services team to personalize the guest arrival/departure experience
  • Conduct audit checks on colleague’s service standards and ensure compliance with hotel standards
  • Personal involvement in the arrival, rooming, and departure of key/VIP guests
  • Presence at lobby and driveway at critical guest flow time
  • Planning, reviewing, training, monitoring, evaluation and counseling of employees
  • Counseling and disciplinary action for colleagues non-compliance with procedures and behavior
  • Attend any department and operational meetings
  • Attend to emergency situations
  • Handling and investigation of guest requests/complaints

 

Qualifications

 

This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.

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