Assistant Manager – Front Office

Join us, and become a Heartist®

• Take the helm and guide the hotel’s day-to-day operations with expertise
• Supervising and supporting guest arrivals, departures and the overall guest experience
• Liaising with other departments to ensure seamless operations
• Ensure the smooth and efficient running of the Hotel’s operation in the absence of Senior Management, with a high level of customer service provided at all times
• Lead the Front Office Team like a mentor, nurturing their growth and skill-building in a supportive atmosphere
• Assist in driving financial performance by assisting in managing budgets, rostering, forecasting and upselling
• Coordinate and support valet parking services
• Responsibility for the health and safety of all patrons, guests, and staff members

• At least 2 years of experience in the hotel industry with strong Front Office expertise and a Diploma in Hospitality Management or Business Administration advantageous
• Proven leadership skills with the ability to mentor and motivate a team
• Excellent communication, organisation and time management skills
• Ability to multitask and thrive under pressure, fuelled by epic organisation and time management skills
• A guest-focused mindset and a passion for creating unforgettable experiences
• Strong knowledge of Opera/Opera Cloud PMS
• Current Responsible Service of Alcohol (RSA) Certificate and First Aid, or an ability to attain
• Must hold a current full Australian or International Driver’s Licence
• Capable of embracing a flexible rotating schedule, including nights, weekends, and public holidays

In return we will offer you…

• ALL Heartist Membership – Take advantage of discounts on accommodation and food & beverage worldwide!
• Family & Friends Discounts – Available on a range of accommodation, services and events for those who mean the most to you.
• Accor Live Limitless (ALL) Loyalty Program – Earn status & reward points on your worldwide stays.
• Learn Your Way – Support your career development with access to Accor’s industry leading training platforms.
• https://careers.accor.com/global/en/job/assistant-manager-front-office-in-hobart-australia-jid-87208