Assistant Restaurant Manager

Recognized as the #1 Best Canadian Hotel in Travel + Leisure’s 2024 World’s Best Awards, Fairmont Empress is located in Victoria, BC, overlooking the city’s sparkling Inner Harbour. A Forbes recommended and MICHELIN key hotel that offers 431 beautifully appointed guest rooms and suites, Fairmont Spa with signature West Coast experiences, and Q at the Empress featuring Pacific Northwest cuisine, an award-winning wine list, and regionally focused cocktail culture. World-famous Tea at the Empress is served in the Lobby Lounge with stunning harbour views.

The magnificent property completed a $60+ million restoration in 2017 that celebrated its proud history while moving the hotel into a new era of modern luxury and transforming the iconic property into a must-visit destination. In 2023, the property introduced a revamped Fairmont Gold Experience, including a major renovation to the Fairmont Gold floor. 88 Fairmont Gold rooms and a newly renovated lounge are ready to accommodate guests. Located on Vancouver Island, Canada’s Castle on the Coast is the ideal starting point to explore British Columbia’s stunning natural and expansive beauty. Historic Hotels Worldwide recognizes the property’s prestigious grounds as the Top 25 Most Magnificent Gardens in the World.

The Assistant Restaurant Manager will work within the Hotel’s Food & Beverage outlets, which includes the management and service delivery of the restaurants: Q at the Empress, Q Bar, Veranda, and Lobby Lounge, Bengal as well as the In-Room Dining, on rotational basis. The successful candidate must be dynamic, enthusiastic and passionate about luxury hospitality.

What you will be doing:

Reporting to the Outlet Manager, responsibilities and essential job functions include, but are not limited to the following:

• Provide on-the-floor supervision and support to employees and coach and develop them to ensure standards are being maintained
• Have a good understanding of day-to-day expectations, tasks and operations as well as forethought to upcoming events
• Review guest comments, respond to any concerns in a timely and professional fashion
• Ensure that service essentials, steps of service and brand standards are being followed by the team
• Consistently offer professional, engaging and proactive guest service while supporting fellow Colleagues
• Motivate, lead, coach and manage all aspects of team members’ performance towards achieving exceptional guest service and employee engagement results
• Support Food and Beverage training as required and follow-up training programs to address any additional needs
• Assist with conducting shift briefings and departmental meetings ensuring that colleagues are well informed and prepared to deliver outstanding service
• Ensure that the overall cleanliness and safety of the outlets are maintained
• Develop and maintain close and effective working relationships with all supporting departments
• Follow and ensure compliance with all corporate, hotel and departmental policies and procedures

• Participate in hotel committees
• https://careers.accor.com/global/en/job/assistant-restaurant-manager-temporary-in-fairmont-empress-victoria-canada-jid-84357