With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.
If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we’re here: to delight our guests, Team Members, and owners alike.
The Assistant Manager Reservations is responsible for the accurate recording and processing of reservations and the maximization of room sales through pro-active selling and up-selling techniques.
What will I be doing?
As the Assistant Manager Reservations , you will be responsible for performing the following tasks to the highest standards:
• Make sure all team members finish the Hilton University courses and pass the test.
• Organize regular trainings to make sure team members are familiar with hotel product knowledge and activities, as well as the service standards and requirements.
• Assist the Commercial Director / Revenue Manager to finish the hotel budget and forecast.
• Maximize room sales and revenue for the hotel, up-selling as the highest priorities.
• Check daily all new reservations, cancel or change reservations, making sure information is passed to the respective departments correctly.
• Check daily 3-5 arrival guests or groups, making sure that the guest information, requirements and price information is correct.
• Perform duties of secretarial nature including preparing correspondence, maintaining files, sending faxes, emails, etc.
• Always maintain a sales attitude, not losing any sales opportunity in the hotel.
• Develop the Reservations and Group & Tour teams to maximize revenue on all enquiries.
• Focus on any change from main guest sources and market, reporting trend changes to the Revenue Manager and Commercial Director.
https://jobs.hilton.com/apac/en/job/HOT0BQ0J/Asst-Manager-Reservation
This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.
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